Something not working?

Yes, within 30 days. Everything GigaClean removes goes to the Recently Deleted album in the Photos app. Open Photos, go to Albums, scroll to Recently Deleted, select the items and tap Recover.

After about 30 days iOS erases them permanently. At that point they cannot be recovered by us or by Apple, because no copy of your library ever exists outside your device.

Subscriptions are billed by Apple, so they are cancelled in your Apple Account rather than in the app. On your iPhone open Settings, tap your name at the top, then Subscriptions, select GigaClean and tap Cancel Subscription.

Cancel at least 24 hours before the current period ends, otherwise Apple renews it for another period. You keep the paid features until the end of the period you already paid for.

Open the app, go to settings and tap Restore Purchases. This asks the App Store to re-deliver the entitlement to the app, which fixes it in most cases.

If it does not, check that the iPhone is signed in to the same Apple Account that made the purchase. A purchase belongs to the Apple Account, not to the device. Still stuck? Send us the date of the charge and we will look into it.

Apple processes every purchase made through the App Store, and refunds are handled by Apple rather than by us. Go to reportaproblem.apple.com, sign in with your Apple Account, find the charge and request a refund.

If you are in the EU or the EEA, the right of withdrawal section of the Terms explains how that interacts with digital content you have already started using.

First check the Photos permission. In Settings → Privacy & Security → Photos → GigaClean, the app needs Full Access to compare pictures against each other. With limited access it only sees the handful of photos you picked, so most groups never appear.

If your library is large, leave the app open on the scan screen for the first run. Comparing tens of thousands of items takes a while on the device, and iOS pauses the work when the app goes to the background.

No. Photos and videos are compared on the device and are not sent to us or to anyone else. There is no account and no upload step. The Privacy Policy sets out what does and does not leave the phone.

No. iOS deliberately keeps apps out of each other's storage and out of system files, so no cleaner on the App Store can touch them. GigaClean works with your photo and video library, which on most phones is the biggest single thing on the device.

Deleting the app removes everything it stored on your device. There is nothing on our side to delete along with it, because the app sends us no library data in the first place and keeps no account.

Your purchase history sits with Apple rather than with us. If you have written to support, that correspondence is the one thing we hold, and you can ask us to erase it at [email protected].